Who we are
Effective date: October 2025
one2one Laser Clinic
28 Narcissus Way, Emersons Green, Bristol, BS16 7QH
Email: hello@one2onelaserclinic.co.ukur website address is: https://one2onelaserclinic.co.uk.
1. Introduction
At one2one Laser Clinic, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information about you in accordance with the UK General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect and process the following information:
- Your name, email address, phone number, and details you submit via our contact or enquiry forms.
- Appointment details or communication records if you contact us directly.
- Technical information such as your IP address, browser type, and usage data collected through Google Analytics.
3. How We Use Your Information
We use your data to:
- Respond to your enquiries and provide quotes or appointment information.
- Manage and improve our services and website performance.
- Send occasional updates or marketing (only if you have opted in).
- Comply with any legal or regulatory obligations.
4. Legal Basis for Processing
We process personal data based on one or more of the following:
- Your consent (when you submit forms or request information).
- Our legitimate interest in operating and improving our business.
- Compliance with legal obligations.
5. Cookies and Tracking
We use cookies to enhance your experience and analyse website traffic through Google Analytics. These cookies collect anonymous information. You can disable cookies in your browser settings at any time.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined above or as required by law. Contact form submissions and client communication may be kept for up to 24 months for reference and customer service.
7. Data Sharing
We do not sell, rent, or trade your data. We may share limited information with trusted service providers (such as our web hosting provider or analytics platform) who help operate our website securely and effectively.
8. Your Rights
You have the right to:
- Access and receive a copy of your personal data.
- Request correction or deletion of inaccurate data.
- Withdraw consent or object to processing at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
9. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal, technical, or business changes. Updates will be posted on this page with a new effective date.f you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.